Customer Service Review

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Across
  1. 5. Free from observation
  2. 7. Resource of economic value
  3. 9. Confidentiality and Privacy allow the Bank to maintain _______ with our customers
  4. 10. I can find answers to banking transactions in the _________ Manual
  5. 12. Increase to the amount in a customer's account
  6. 13. Keeping information to myself; not sharing it
  7. 15. When you make a __________ into an account, that amount is added to the account total
  8. 16. One of the 3C's that we see and work with each day
  9. 17. Manage your ___________
Down
  1. 1. A characteristic that means going with the flow
  2. 2. Express ______________ daily!
  3. 3. I'll contact my Branch ____________
  4. 4. Helps you to understand a customer's issue
  5. 6. The Board of ___________ protects shareholder intersts
  6. 8. ___________ fees are a source of income for the Bank
  7. 11. To do the right thing
  8. 14. Our President & CEO, _________ Cashen