Customer Service Review

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Across
  1. 3. A person whose job is to put items in a bag for the customer
  2. 7. A person or company that hires people to work for them
  3. 9. a common phrase to show appreciation
  4. 12. A person that works for a person, place, store or company that gets paid hourly or salary
  5. 13. talking, listening, and interacting with people
  6. 14. An employee of the store that welcomes guests as they enter the store
  7. 16. A person whose job is to fill the shelves of a store with its merchandise
  8. 19. showing people you are listening, understanding, and in general, treating people well
  9. 20. when a person gives an item back to a store
Down
  1. 1. When you give an item back for another one
  2. 2. showing people you are aware of people's feelings
  3. 4. the assistance and advice provided by a company to those people who buy or use its products or services
  4. 5. it means to say, "I'm sorry"
  5. 6. you are getting your money back for a purchase you no longer want
  6. 8. a polite word to use when asking for someone or something
  7. 10. A person who runs the store and controls the day to day function making sure the employees stay on task and the store runs well
  8. 11. the times a store is open to the public
  9. 15. A piece of paper that has a record of everything that was purchased. It can be proof of purchase and needed for a return
  10. 17. the person who handles the payment and receipts for purchase
  11. 18. when a store offers you a ______ that can only be used in store, not online. Typically given if the return is made after the return date or if you do not have the original receipt