Customer Service Review for Test 1

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Across
  1. 3. An item a customer buys to meet a need or want
  2. 4. Something you cannot touch
  3. 6. Something you can touch
  4. 7. Asking questions in a polite and natural way so the customer feels helped, not pressured
  5. 8. A person who buys or uses a product or service
  6. 10. A business that sells products and/or services directly to customers
Down
  1. 1. ______ ended questions cannot be answered with a simple "yes" or "no"
  2. 2. The type of customer service that goes above expectations and creates a positive experience
  3. 5. _____ of Retail: Stores exist to sell products and services to meet customer needs and wants while making a profit
  4. 7. An action or help provided to a customer
  5. 9. An effective type of goal that is specific, measurable, achievable, results oriented, and time-based