Customer Service Revision

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Across
  1. 5. knowing the information about the good or service you are selling
  2. 7. sending, receiving, understanding information and feedback
  3. 8. when a team starts to work together and to the task or job
  4. 9. things that you can learn or improve over time
  5. 10. how you can influence a customer through the senses eg sight, touch, taste etc
Down
  1. 1. using gestures to communicate
  2. 2. something you can write or complain or praise something
  3. 3. the first stage of a team
  4. 4. when you fully listen to someone and give your full attention
  5. 5. finding a solution to a problem
  6. 6. a disagreement
  7. 11. working together