Customer Service & Sales Glossary Pg 4

3. process of identifying customers and "creating, communicating, delivering, and exchanging
5. likelihood that a customer will shop at a particalr retailer again and again.
7. retailing: the process of using multiple channels for selling similar products across different platforms.
9. Field Communication:a set of short-range wireless technologies, typically requiring a distance of 4cm or less to initiate a connection.
12. questions: Questions that cannot be answered with yes or no
13. communication: Interaction between individuals that focuses on visual.
15. Customer: Customer that choose to shop at same store.

1. retailing: a strategy in which retailers and brands engage customers through multiple.
2. reason someone behaves a certain way.
4. retail purchasing method by which consumers place a deposit on items of merchandise
6. Factory for finished products.
7. Customers' attitudes about retailers.
8. prevention:any organizational activity that is specifically implemented to minimize preventable losses.
10. apps: reward program activity and experience other retailer content.
11. An interconnected group of people.
14. programs:offer rewards, discounts, and other special incentives as a way to attract and retain customers.