Customer Service: Serving Internal Customers/ Finding Your Time Management Style

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Across
  1. 2. focused on finding the right answers
  2. 4. "host with the most" tips for internal customer service
  3. 6. focused on new projects and ventures
  4. 7. who was ridiculously desperate to feed the newbies?
  5. 9. unlikable Time Management know-it-all
  6. 12. focused on completing many tasks
  7. 13. Dave is having _ ___ ___.
  8. 14. focused on rescuing others
  9. 15. concentrating, being attentive, and asking clarifying questions are all _____ _____.
  10. 17. focused on creating many projects
  11. 21. Jacob is allergic to ____________.
  12. 24. disappointed in Janice because she isn't clear and specific with her communication
  13. 25. adjective describing vital organs and also coworker customer service
  14. 27. unpredictable office underling and pushover
  15. 29. person who drives a truck, i.e. Ruth or Lee
  16. 31. Charissa's cat
  17. 34. Patience and Fortitude at New York Public Library
  18. 35. focused on creativity and variety
  19. 36. listen, acknowledge, understand, relate, act
  20. 37. pretty nice bald guy who does all the morning work while Heather just watches
  21. 38. accepting responsibility for one's actions
  22. 40. what Tiffany does when she daydreams about laid back summer reading at Berea
Down
  1. 1. library, en espanol
  2. 2. techniques for maintenance and repair of positive attitude
  3. 3. Tiffany's last day at Pelham- aka the end of the world as we know it
  4. 5. focused on inspiring or motivating others
  5. 8. sometimes regarded as the greatest writer in the english language. Anna is not impressed.
  6. 10. focused on attending to the needs of others
  7. 11. Colby's favorite color
  8. 12. the most difficult employee in Janice's office
  9. 16. coworkers who engage in inappropriate behavior
  10. 18. library software that operates unpredictably
  11. 19. type of communication that involves giving attention, responding thoroughly and anticipating questions
  12. 20. barrier to effective internal customer service, conversation distraction, and life-sucker
  13. 22. creating or controlling a situation by causing something to happen rather than responding to it after it has happened
  14. 23. go the extra _____.
  15. 26. Randy's specialty and favorite drink
  16. 28. state I live in
  17. 30. branch Tiffany is leaving us for
  18. 32. property clear expectations and appropriate limits related to work life
  19. 33. focuses on resolving issues
  20. 39. focused on helping others learn