Customer Service: Serving Internal Customers/ Finding Your Time Management Style
Across
- 1. Dave is having _ ___ ___.
- 5. coworkers who engage in inappropriate behavior
- 7. focused on creating many projects
- 11. focused on finding the right answers
- 14. unpredictable office underling and pushover
- 16. focused on helping others learn
- 17. state I live in
- 18. focuses on resolving issues
- 20. what Tiffany does when she daydreams about laid back summer reading at Berea
- 23. concentrating, being attentive, and asking clarifying questions are all _____ _____.
- 28. library software that operates unpredictably
- 30. adjective describing vital organs and coworker customer service
- 31. type of communication that involves giving attention, responding thoroughly and anticipating questionsDave who was the most difficult employee in Janice's office?
- 32. Charissa's cat
- 34. Tiffany's last day at Pelham- aka the end of the world as we know it
- 35. focused on creativity and variety
- 37. focused on attending to the needs of others
Down
- 2. techniques for maintenance and repair of positive attitude
- 3. property clear expectations and appropriate limits related to work life
- 4. go the extra _____.
- 6. disappointed in Janice because she isn't clear and specific with her communication
- 8. who was ridiculously desperate to feed the newbies?
- 9. pretty nice bald guy who does all the morning work while Heather just watches
- 10. accepting responsibility for one's actions
- 12. library, en espanol
- 13. person who drives a truck, i.e. Ruth or Lee
- 15. "host with the most" tips for internal customer service
- 18. sometimes regarded as the greatest writer in the english language. Anna is not impressed.
- 19. barrier to effective internal customer service, conversation distraction, and life-sucker
- 21. unlikable Time Management know-it-all
- 22. focused on inspiring or motivating others
- 24. listen, acknowledge, understand, relate, act
- 25. focused on new projects and ventures
- 26. creating or controlling a situation by causing something to happen rather than responding to it after it has happened
- 27. focused on rescuing others
- 29. focused on completing many tasks
- 33. Patience and Fortitude at New York Public Library
- 36. branch Tiffany is leaving us for