Customer service skills

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Across
  1. 1. Key skill to share information clearly with customers.
  2. 4. Ability to adjust approach to different customer needs.
  3. 7. Approachable and pleasant attitude when dealing with customers.
  4. 8. Well-informed about products or policies.
Down
  1. 1. Keeping messages easy to understand.
  2. 2. Optimistic outlook that can boost customer satisfaction.
  3. 3. Calmly handling difficult situations or upset customers.
  4. 5. Skill involving fully hearing and understanding what customers say.
  5. 6. SOLVING: Skill in finding solutions efficiently.
  6. 9. Ability to understand customers’ feelings.