Customer Service Skills

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Across
  1. 4. The key prop for a relay race
  2. 5. A specific time when we turn up
  3. 8. Doing what you said you would
  4. 10. Having a clear perspective on something
  5. 12. Spreading your lips to show friendliness
  6. 13. What happens after this moment (4,5)
  7. 14. Telling someone it's going to be ok
  8. 15. The action of helping or doing work for someone
  9. 16. Pointing someone in the right direction, or letting someone know what happens next
  10. 19. Kind and pleasant
Down
  1. 1. Briefly describe what just happened
  2. 2. Making things easy
  3. 3. Checking to make sure we have done all we can
  4. 6. Questions about what we do
  5. 7. Making sure you get something done correctly to the best of your ability (3,2)
  6. 9. An understanding of what will happen
  7. 11. A person who buys goods or services from a shop or business
  8. 17. Answering questions with clarity
  9. 18. Building rapport and using active listening