Customer Service Skills

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Across
  1. 2. The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
  2. 5. Two Words, required for those tough calls.
  3. 7. The capacity to be modified for a new use or purpose.
  4. 8. Two Words, These skills give us the ability to convey information verbally and in a way that the listener can understand.
  5. 9. Two Words, giving full attention to the speaker with all senses..
Down
  1. 1. The action of paying close attention to something,
  2. 3. The ability to understand and share the feelings of another.
  3. 4. The practice of being or tendency to be positive or optimistic in attitude.
  4. 6. What is known in a particular field or in total; facts and information.