Customer Service Skills

123456789
Across
  1. 2. Facts, information, and skills acquired by a person through experience or education
  2. 4. Ability to understand another person’s emotions and to understand their point of view
  3. 6. Attitude/Language Being friendly at all times
  4. 7. The action of paying close attention to something.
  5. 9. Skin Ability to keep from getting upset or offended by the things other people say and do
Down
  1. 1. Being able to rapidly learn new skills and behaviors in response to changing circumstances
  2. 3. Listening Rephrasing the issue in your own words and asking a customer if that sounds right is enough to make them feel like you really understand them.
  3. 5. Communication Skills Efficiently answering questions
  4. 8. Remain calm even when attacked, positive when faced with pessimism, and professional when a customer gets personal.