Customer Service so far?

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Across
  1. 3. Customers expect staff to have Product K.........
  2. 4. A receptionist is an example of D...... customer service roles
  3. 6. A Cleaner is an example of I..... customer service roles
  4. 7. Things we have to have relates to Customer N.....
  5. 10. A chatbot is an example of V..... Customer Service
Down
  1. 1. Customer service is I........
  2. 2. Company image and r........... is the way businesses are viewed by outsiders.
  3. 5. The teacher teaching you marketing is J....... Steel
  4. 8. Customer Service is "what an organisation does to meet customer E........."
  5. 9. A W........ in a restaurant is an example of Face-to-face customer service