Customer Service Superhero Week

123456789101112131415161718
Across
  1. 3. Number of visits for mileage approved Dermatology care
  2. 5. The letter Y
  3. 8. The new general diagnosis code
  4. 10. The new diagnosis codes implemented by The World Health Organization
  5. 12. Sent through the FE Tool for Wait Time and Choice First appointments
  6. 14. Always done when a member requests services
  7. 17. Added to the time to get military time
  8. 18. Always do with duplicate authorizations
Down
  1. 1. The law that protects personal health information
  2. 2. Should only show eligibility in DOMA after 08/06/2015
  3. 4. New NULL eligibility in QC
  4. 6. We check this website for messages from the VA
  5. 7. The Letter F
  6. 9. CTRL+F
  7. 11. number of scripts in blackboard
  8. 13. Faxed for every appointment (if we have it)
  9. 15. The letter H
  10. 16. Provides step by step instructions for a job