Customer Service Technique

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Across
  1. 4. phrasing to show them that you understand and acknowledge their issue.
  2. 9. The ability to truly listen to customers is crucial to providing great service for a number of reasons.
  3. 10. Excellent customer service anticipates what the customer needs
Down
  1. 1. Should have the ability to understand customers on an emotional level.
  2. 2. These are questions to gain more detail about a situation, and they're essential for troubleshooting.
  3. 3. customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way
  4. 5. Everyone is busy, and customers will appreciate it if you don't make them bend over backwards to get help when they need it.
  5. 6. to tell customers that you care about their experience with your company
  6. 7. knowledge and skill to do their job
  7. 8. People often interpret listening as hearing the words another person says.