Customer Service Unit 1 and 2

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Across
  1. 2. A chance to take action or progress in some way.
  2. 5. Done at the same time or according to a standard time frame
  3. 6. Using a computer to check out of a hotel instead of interacting with a hotel employee
  4. 8. Conforming to a standard
  5. 9. category of business activity
  6. 10. Term for the first flight attendants
  7. 11. Designing something to meet the needs of a specific market
  8. 12. a person who purchases a good or service
Down
  1. 1. exchange of information and/or ideas through verbal, nonverbal, or written messages.
  2. 3. The general direction in which something tends to move
  3. 4. A business that pays a fee and a percentage of sales to another company in order to sell its goods
  4. 7. activities designed to meet or exceed a customer’s needs and expectations