customer service unit 3

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Across
  1. 3. Statement that something is unsatisfactory or unacceptable
  2. 4. Thing or things belonging to someone
  3. 6. The process of getting) knowledge or skill from doing, seeing, or feeling things
  4. 9. Chart showing the departure and arrival times of trains, buses, or aircraft
  5. 10. Word describing building a fairer society
  6. 12. The way that someone or something looks
Down
  1. 1. Division of a large organisation such as a government, university, or business, dealing with a specific area of activity
  2. 2. The ability to think about or plan the future with imagination or wisdom
  3. 3. Person who wants to use your service or product
  4. 5. Question, especially one expressing doubt or requesting information
  5. 7. Adverb describing how fast we should respond to customers
  6. 8. Set of laws
  7. 11. Pay back (money), typically to a customer who is not satisfied with goods or services bought.