Customer Service Unit 8: HANDLE SERVICE BREAKDOWN AND RECOVERY part 1 (pg 35-36)

1234567891011121314
Across
  1. 4. a person who uses goods or services
  2. 6. someone who spends large sums of money
  3. 7. talks a lot
  4. 8. a customer who has received bad service in the past may feel this
  5. 9. do not know what to choose or want
  6. 10. relating to money
  7. 12. require more than usually expected
  8. 13. something that is not worth the price you pay for
  9. 14. a person who is rude and abusive may feel this
Down
  1. 1. express unhappiness or displeasure
  2. 2. a failure of a relationship or system
  3. 3. anything of usefulness or value to a person or company
  4. 5. tends to force others to follow them in an arrogant way
  5. 11. the act of saving something that is lost