Customer Service Values

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Across
  1. 2. way of measuring customer satisfaction.
  2. 7. intervention of a third person into a dispute to assist the parties in negotiating jointly acceptable resolution of issues in conflict.
  3. 8. to ask questions
  4. 9. act of showing that you have seen or noticed somebody/something
  5. 10. the ability to imagine how another person is feeling and so understand his/her mood
Down
  1. 1. advice or help that you give to somebody to stop him/her worrying or being afraid
  2. 3. act of taking the initiative to address issues before they arise, rather than reacting to them after they occur.
  3. 4. support you offer — both before and after they buy and use your products or services
  4. 5. try to find out all the facts about something
  5. 6. solving or settling a problem, dispute,