Customer Service VB

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Across
  1. 1. clear in intended meaning
  2. 2. the overall look that an employee presents on the job
  3. 6. to keep information about a customer from being disclosed without his or her consent
  4. 7. explanation or qualification of something
  5. 8. the uttering of sounds, may be clear or unclear to the listener
  6. 10. tendency toward uniformity in each occurrence
  7. 11. discrepancy difference in meaning between the message sent and the message received
  8. 13. communication communication expressed through body language such as facial expression
Down
  1. 1. bias a distortion of judgment about a person or group because of their culture or social class
  2. 3. the ability to convey a message or an idea to another person both verbally and non-verbally
  3. 4. preferential treatment or mistreatment of a person based on age, gender, race, etc.
  4. 5. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
  5. 9. acceptance of something as fact without evidence or proof
  6. 12. vagueness or lack of clarity