Customer Service VB

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Across
  1. 2. bias a distortion of judgment about a person or group because of their culture or social class
  2. 3. the uttering of sounds, may be clear or unclear to the listener
  3. 6. acceptance of something as fact without evidence or proof
  4. 8. vagueness or lack of clarity
  5. 9. tendency toward uniformity in each occurrence
  6. 10. explanation or qualification of something
  7. 11. clear in intended meaning
  8. 12. preferential treatment or mistreatment of a person based on age, gender, race, etc.
  9. 13. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
Down
  1. 1. communication communication expressed through body language such as facial expression
  2. 4. to keep information about a customer from being disclosed without his or her consent
  3. 5. discrepancy difference in meaning between the message sent and the message received
  4. 7. the ability to convey a message or an idea to another person both verbally and non-verbally
  5. 8. the overall look that an employee presents on the job