Customer Service Vocabulary

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Across
  1. 2. information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
  2. 3. the competence or skill expected of a professional
  3. 4. a firm decision to do or not to do something.
  4. 5. the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
  5. 7. a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  6. 8. a person who manages the front of the house at a restaurant, greeting guests, managing reservations, and seating diners
Down
  1. 1. beliefs or opinions that are generally held about someone or something.
  2. 6. the ability to understand and share the feelings of another.