Customer service vocabulary

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Across
  1. 1. Information from a customer about their experience.
  2. 5. When a customer repeatedly chooses the same brand.
  3. 11. A key quality needed when dealing with difficult customers.
  4. 12. Keeping customers coming back.
  5. 13. A statement that something is wrong or not satisfactory.
  6. 14. The feeling of being pleased with a service.
Down
  1. 2. Help provided to a customer.
  2. 3. The exchange of information between customer and service provider.
  3. 4. The act of solving a customer's problem.
  4. 6. The ability to understand and share another person's feelings.
  5. 7. What a customer hopes to receive from a business.
  6. 8. Politeness in dealing with customers.
  7. 9. To express regret for a mistake or issue.
  8. 10. Process of teaching employees how to provide good service.