Customer Service Week!

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Across
  1. 2. Voice Of the Customer
  2. 4. Listening this way shows you understand
  3. 6. Acknowledge Respond Move forward
  4. 9. Displaying this builds confidence in Spectrum
  5. 13. A service interruption
  6. 14. Fixed on the phone, Truck Roll, Escalated, referred to a third party
Down
  1. 1. Don't forget to _______
  2. 3. How our service is delivered
  3. 5. Part of the call to set the tone
  4. 7. Build this with customers
  5. 8. The Power of _______
  6. 10. We provide great customer__
  7. 11. HIT
  8. 12. Escalate to them first!