Customer Service Week

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Across
  1. 3. state of doing an outgoing call
  2. 6. the annual celebration of the importance of customer service is _________. 3 words.
  3. 9. a person who buys goods or a service
  4. 10. standard
  5. 11. tool we're using to do a call.
  6. 12. when speaking to customer you should vary the _____ of your voice.
Down
  1. 1. compensation offered to the customer for the inconvenience he exeperienced.
  2. 2. Kitopi's slogan: "Staisfy the World's ______"
  3. 4. we prefer this value over individual
  4. 5. state of having an incoming call
  5. 7. feeling of enjoyment, contentment and pleasure.
  6. 8. Your tone of voice in the greeting should be _____.