Customer Service Week

1234567891011
Across
  1. 3. state of having an incoming call
  2. 5. Kitopi's slogan: "Satisfy the World's ______"
  3. 9. the annual celebration of the importance of customer service is _________. 3 words.
  4. 10. compensation offered to the customer for the inconvenience he experienced.
  5. 11. tool we are using to do a call.
Down
  1. 1. state of doing an outgoing call
  2. 2. sysnonym of standard
  3. 4. feeling of enjoyment, contentment and pleasure.
  4. 6. when speaking to customer you should vary the _____ of your voice.
  5. 7. Your tone of voice in the greeting should be _____.
  6. 8. we prefer this value over individual
  7. 9. a person who buys goods or a service