Customer Service Week 2014

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Across
  1. 3. distinguishing qualities
  2. 6. a desire
  3. 7. regular courses of procedures
  4. 8. person or agency that sells
  5. 9. people who represent a business
  6. 10. a place that sells a service or product
  7. 13. the state or fact of having a duty to deal with something
  8. 14. to aquire
  9. 15. people engaged in selling
  10. 18. something wrong
  11. 19. group of people working together
Down
  1. 1. people who work for a business
  2. 2. to aquire by payment
  3. 4. people who keep coming back to your business
  4. 5. prevailing tendencies
  5. 11. necessity
  6. 12. definite course of action
  7. 13. condition of being honored
  8. 16. state of being loyal
  9. 17. what a business makes