Customer Service Week 2015

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Across
  1. 3. Don't try to remove this from a sick computer!
  2. 5. This JMU role has a standard link for activation
  3. 7. The upcoming OSX
  4. 10. Title of remedy ticket (that customer's may see!)
  5. 11. analyst in charge for the day
  6. 12. rules we have follow while at work (like the dress code)
  7. 14. Exchange, Wireless, Canvas, etc.
  8. 16. The name of the Help Desk plant
Down
  1. 1. Our title
  2. 2. Internal Help Desk knowledge base
  3. 4. public knowledge store with lots of step-by-step instructions
  4. 6. VPN client
  5. 8. Where to find the status of an account
  6. 9. the only kind of repair we do (under warranty)
  7. 13. formally known as "walk-ins"
  8. 15. Special notification about an account listed in account monitor.
  9. 17. It's the letters...