Customer Service Week 2016

12345678910111213141516
Across
  1. 3. The ____ is why we are here.
  2. 5. Your most important communication tool when you're on the phone is your ____.
  3. 7. Understanding and identifying with your customers' feelings is called ____.
  4. 8. Brand with an orange logo.
  5. 9. Treat each customer as if they're the ____ one you'll deal with that day.
  6. 11. Customers who have their complaints satisfactorily resolved tell an average of how many people?
  7. 12. Customer complaints should be seen as ____ to improve service.
  8. 14. A positive one will make your day better.
  9. 15. The most important customer service skill is ____.
  10. 16. Anticipating problems, heading them off and alerting customers is being ____.
Down
  1. 1. You start each call with a friendly ____.
  2. 2. Brand with a green logo.
  3. 3. The annual celebration of the importance of customer service is ____. (3 words)
  4. 4. Brand with a multi-color logo.
  5. 6. You sound more relaxed and friendly when you ____ while talking on the phone.
  6. 10. Delighting your customers means ____ their expectations.
  7. 13. Taking personal responsibility for a customer's complaint is taking ____.