Customer Service Week 2018

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Across
  1. 4. Being of service or assistance
  2. 7. Transmit information
  3. 9. The opportunity to pay a bill late without having services shut off is an
  4. 11. Someone who pays for goods or services
  5. 12. done by one person or group that benefits another
  6. 13. To add autopay a customer must log into
  7. 14. Hear with intention
  8. 15. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
Down
  1. 1. The first known use of a ______ was in 1885
  2. 2. A form used in making a request
  3. 3. Recognize with gratitude; be grateful for
  4. 5. If the caller is upset, stay
  5. 6. Watch your ______ when speaking to customers
  6. 8. Customers that put their services on vacation over the summer are called
  7. 10. When a customer's service is not working we submit a ____ ticket