Customer Service Week 2020

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Across
  1. 1. Treat everyone with respect and
  2. 3. To hear with intention
  3. 4. Shoot
  4. 6. If the caller is upset stay
  5. 10. Work done by one person or a group that benefits another
  6. 12. Recognize with gratitude: be grateful for
  7. 13. Communicate
Down
  1. 2. without this there is no Aflac
  2. 5. Your Problem
  3. 6. To transmit Information
  4. 7. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
  5. 8. Being of service or assistance
  6. 9. Cover the customer: not your
  7. 11. Know Your