Customer Service Week 2021

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Across
  1. 1. Always go the ________ mile
  2. 4. Transmit information
  3. 5. The act of giving support to someone
  4. 7. Work done by one person or group that benefits another
  5. 10. Very concerned about the needs of others
  6. 11. Recognize with gratitude; be grateful for
  7. 12. Watch your ______ when speaking to customers
  8. 13. Lend a hand
  9. 15. Being of service or assistance
  10. 17. Working with a spirit of cooperation and collaboration
  11. 18. Hear with intention
  12. 20. Always provide __________ customer service
Down
  1. 2. The opportunity to pay a bill late without having services shut off is an
  2. 3. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  3. 6. show _________ towards the customer
  4. 8. Settle or find a solution to
  5. 9. To receive input
  6. 11. A form used in making a request
  7. 14. Someone who pays for services
  8. 16. Transfer of information
  9. 19. If the caller is upset, stay