Customer Service Week 2022

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Across
  1. 5. an organization, company or consumer you want to track
  2. 7. this is an example of a view in salesforce,
  3. 8. what is the learning system for salesforce?
  4. 10. these are specific areas/blocks in salesforce
  5. 12. detailed description of a customer's feedback, problem or question
  6. 13. field required for all cases in salesforce
  7. 14. this is a salesforce platform
Down
  1. 1. this is a case record time
  2. 2. this is where unassigned cases reside
  3. 3. this can be found in the salesforce knowledge base
  4. 4. term used in salesforce for a record
  5. 6. a form email that communicates a standard message
  6. 9. who is the 3rd party logistics company for Newell?
  7. 11. this is where data can be seen for the the teams and department
  8. 15. the salesforce action that will accompany an object