Customer Service Week 2022

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Across
  1. 1. Put yourself in the customer's _________.
  2. 3. Always ask permission before placing a caller on ________.
  3. 8. A facial expression characterized by turning up the corners of the mouth.
  4. 11. This action shows you understand the caller's feelings.
  5. 12. Watch your _______when speaking to the customer.
  6. 13. Delighting your customers mean _______ their expectations.
  7. 14. The people you serve each day are _______.
  8. 15. Thank you for being part of our customer service ________!
Down
  1. 2. Customer complaints should be seen as _______ to improve service.
  2. 4. Being a good ________is an important aspect of communicating with customers.
  3. 5. Start each call with a __________.
  4. 6. To solve a customer's problem you should always do your __________.
  5. 7. Customers and coworkers both deserve your _______.
  6. 9. If you do this you will calm down.
  7. 10. We value our customer's feedback by offering a _________.