Customer Service Week 2022

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Across
  1. 1. To solve a customer's problem you should always do your ________.
  2. 3. Always ask permission before placing a caller on ____.
  3. 6. The people you serve each day are ___________.
  4. 9. If you do this you will calm down.
  5. 11. Being a good _______ is an important aspect of communicating with customers.
  6. 13. Start each call with a __________.
  7. 14. Thank you for being part of our customer service ____!
Down
  1. 2. Put yourself in the customer's ______.
  2. 4. Customer complaints should be seen as _______ to improve service.
  3. 5. Watch your _____when speaking to the customer.
  4. 7. Delighting your customers mean _______ their expectations.
  5. 8. A facial expression characterized by turning up the corners of the mouth.
  6. 10. This action shows you understand the caller's feelings.
  7. 12. We value our customer's feedback by offering a ______.