Customer Service Week 2022

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Across
  1. 2. we should check __ every day to see recognitions and enhancements
  2. 6. we are all ONE __
  3. 8. the annual celebration of the importance of customer service is __ (3 words)
  4. 9. offering a customer additional products or services is called __ (2 words)
  5. 11. taking personal responsibility for a customer's complaint is taking __
  6. 12. you sound more relaxed and friendly when you __ while talking on the phone
Down
  1. 1. customer complaints should be seen as __ to improve service
  2. 3. anticipating problems, heading them off and alerting customer is being __
  3. 4. when speaking with customers you should vary the __ of your voice
  4. 5. delighting your customers means __ their expectations
  5. 7. with any customers it's important to let them do this, __
  6. 10. treat each customer as if they're the __ one you'll deal with that day