Customer Service Week 2022 Word search

123456789101112131415
Across
  1. 3. Where customers see a list of their cases
  2. 6. What does the K in KB article stand for
  3. 8. If it's not in the case it didn't happen
  4. 11. Case status Engineering fixing issue for future release
  5. 15. Child case related to database copy
Down
  1. 1. Solution field provided to customer
  2. 2. How many products are in Cadency
  3. 4. Case associated with parent case
  4. 5. No users can login
  5. 7. Case raised to management by customer
  6. 9. Conversation attached to case
  7. 10. Case that requires assistance from other teams
  8. 12. A customers feedback for closed cases
  9. 13. Old Engineering case
  10. 14. Case for Engineering