Customer Service Week 2025 Mission Possible

12345678910
Across
  1. 4. The opposite of impossible
  2. 5. Always go the extra_____
  3. 6. Customer submits this at their time of loss/need
  4. 9. Raise claim concern to a higher level
  5. 10. Cover the customer and not_____ ______.(2 words)
Down
  1. 1. Disagreement with a claim decision
  2. 2. Someone who pays for services
  3. 3. We want to be there in the customers time of _____.
  4. 7. Recognition for providing excellent customer service (2 words)
  5. 8. Hear with intention