Customer Service Week

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Across
  1. 3. the mental and emotional condition of an individual or a group
  2. 5. the combined action of a group of people.
  3. 8. a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  4. 9. degree of excellence AKA your QA score
  5. 10. to validate the purpose of the call
Down
  1. 1. the quality of being committed to a task or purpose
  2. 2. a feeling or expression of admiration or approval
  3. 4. readiness to show appreciation for and to return kindness.
  4. 6. Average Handle Time <400 seconds if you didn't know>
  5. 7. freedom from mistake or error