CUSTOMER SERVICE WEEK

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Across
  1. 2. The process by which an insurance company seeks reimbursement from a third party responsible for a loss after paying a claim.
  2. 6. The process of evaluating the risk of insuring a person or entity and determining the terms of coverage.
  3. 7. Specific conditions or situations that are not covered by the insurance policy.
  4. 9. Retention: The amount a policyholder must pay out-of-pocket before the insurance coverage begins to pay for a claim.
  5. 12. The person or entity designated to receive the benefits from an insurance policy.
  6. 13. Life Insurance: Life insurance that provides coverage for a specified term or period.
  7. 17. Approval from the insurance company required before certain services or treatments are provided.
  8. 19. Insurance: Additional liability insurance that provides extra protection beyond the limits of other policies.
  9. 20. Injury: Coverage that pays for injuries caused to others in an accident for which you are at fault.
  10. 21. Bonus: A discount or benefit awarded to policyholders who have not made any claims during a policy period.
  11. 22. Management: The process of identifying, assessing, and controlling risks to minimize the impact on an organization or individual.
  12. 23. Coverage: Insurance that covers damage to your car not involving a collision, such as theft or weather damage.
  13. 25. The amount paid for an insurance policy, typically on a monthly or annual basis.
  14. 26. Insurance: Insurance that covers a person’s own damages regardless of who caused the accident.
  15. 28. The amount you must pay out-of-pocket before your insurance coverage kicks in.
  16. 30. An amendment or addition to an insurance policy that alters its coverage.
  17. 32. Life Insurance: A type of life insurance that provides coverage for the policyholder's entire lifetime and includes a savings component.
  18. 35. Coverage: Coverage that applies to specific items or property listed in the insurance policy.
  19. 36. Damage Coverage: Insurance that protects against damage to your vehicle, including collision and comprehensive coverages.
  20. 37. Hazard: The risk that an insured person may act differently because they have insurance coverage.
  21. 38. Life Insurance: A type of flexible life insurance that combines life coverage with an investment savings element.
  22. 40. An add-on to an insurance policy that provides additional coverage or modifies the original terms.
  23. 41. Fraud: The act of deceiving an insurance company to obtain benefits or payments unlawfully.
  24. 42. Insurance purchased by an insurance company to protect itself from large losses.
Down
  1. 1. The percentage of costs you share with your insurance company after you’ve paid your deductible.
  2. 3. Motorist Coverage: Coverage that protects you if you’re in an accident with a driver who has no insurance.
  3. 4. Period: The time after the premium due date during which the policyholder can still make a payment without losing coverage.
  4. 5. The protection provided by an insurance policy, including the types of losses or damages covered.
  5. 8. (Copay): A fixed amount you pay for a covered healthcare service, usually when you receive the service.
  6. 10. The reduction in value of an insured item over time, often factored into claim payments.
  7. 11. Maximum: The maximum amount an insurance policy will pay for covered services over the lifetime of the policyholder.
  8. 14. Period: The waiting period before certain types of insurance benefits become payable.
  9. 15. Insurance: Coverage that protects against claims resulting from injuries and damage to other people or property.
  10. 16. Report: A detailed account prepared by an insurance adjuster outlining the findings and recommendations regarding a claim.
  11. 17. Damage: Coverage that pays for damage you cause to someone else’s property.
  12. 18. Payment: The act of paying the amount due for an insurance policy.
  13. 24. Payments Coverage: Insurance coverage that pays for medical expenses incurred due to a vehicle accident, regardless of fault.
  14. 25. The individual or entity who owns the insurance policy.
  15. 27. Motorist Coverage: Coverage that provides protection when you're in an accident with a driver who has insufficient insurance.
  16. 29. An insurance professional who investigates and evaluates claims to determine the amount the insurance company will pay.
  17. 31. A formal request to an insurance company for payment based on the terms of the insurance policy.
  18. 33. The process of continuing an insurance policy beyond its original term, typically by paying the renewal premium.
  19. 34. Ratio: The ratio of claims paid to the premiums collected by an insurance company, used to assess profitability.
  20. 36. Occurrence Limit: The maximum amount an insurer will pay for a single claim or incident.
  21. 39. Limit: The maximum amount an insurer will pay for all claims during a policy period.
  22. 43. Coverage: Insurance that covers damage to your car resulting from a collision, regardless of who was at fault.