Customer Service Week

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Across
  1. 2. Making sure the customer is happy with the resolution
  2. 7. Being accessible to customer needs
  3. 10. Acknowledging issues before they become a problem
  4. 11. Being able to truly listen to customers
  5. 12. The ability to understand the customer's perspective
  6. 13. What's for lunch tomorrow?
  7. 15. What was served for breakfast yesterday?
  8. 16. Being able to hear customers and respond appropriately
Down
  1. 1. Communicating clearly with customers, especially if there are any service issues
  2. 3. Who was the Regional winner of last years Unsurpassed Customer Service Award?
  3. 4. providing more than what was initially promised to a customer.
  4. 5. The act of suggesting someone for a award
  5. 6. This weeks first day activity
  6. 8. A feeling or expression of admiration, approval, or gratitude.
  7. 9. Being patient is important for helping customers work through issues
  8. 14. be better than