Customer Service Week

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Across
  1. 4. - past due account
  2. 8. - program we use to view bills
  3. 9. - energy
  4. 10. - who do we call when there's a DMS
  5. 14. - program we use for payments
  6. 18. - outside, further
  7. 19. - run by therms
  8. 20. - hot weather
Down
  1. 1. - up for disconnection
  2. 2. - document that shows how much a customer owes
  3. 3. - cold weather
  4. 5. - run by volts
  5. 6. - urgent matter
  6. 7. - average usage/bill
  7. 11. - what do we provide to customers
  8. 12. - application we use every day
  9. 13. - well-being, security, protection
  10. 15. - not below
  11. 16. - twinkle twinkle
  12. 17. - work together