Customer Service Week

1234567891011121314151617
Across
  1. 5. Coworkers and patients both deserve your _______.
  2. 6. A positive one of these goes a long way.
  3. 7. Stressed at Work? Take a few deep
  4. 9. Read details back to patients to be______ you’ve got them right.
  5. 11. Employees must __________ with patients clearly and respectfully.
  6. 13. Having _______ for patients shows you care. (Hint: Rhymes with sympathy.)
  7. 15. Good customer service requires employees to ________ during stressful situations.
  8. 16. Always try your ____ to solve patient's problems.
Down
  1. 1. When providing customer service, employees must first ___________the patient's needs.
  2. 2. Don’t be distracted–stay ______ on your patient.
  3. 3. When answering the phone, employees should ________them in a friendly and polite manner.
  4. 4. Being a good ______ is an important aspect of communicating with patients.
  5. 8. Employees must ________ all patients with respect.
  6. 9. Keep a _____ in your voice.
  7. 10. Good customer service requires employees to help ____________ patient's problems efficiently and correctly.
  8. 12. This is often played when patients are on hold
  9. 14. Customers appreciate it when you go ______ and beyond to help them.
  10. 17. We’re proud to have you on our customer service _______!