Customer Service Week

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Across
  1. 1. Number of departments in Centralized Operations
  2. 6. Understanding customers' feelings
  3. 9. Person that resolves issues for customers
  4. 10. Opposite of credit
  5. 11. Essential soft skill for active listening
  6. 13. A promise to call the customer back
Down
  1. 2. Standard greeting closing phrase
  2. 3. Common tool used to verify customer's identity
  3. 4. Outcome of solving a problem
  4. 5. Working together across departments
  5. 7. How you should present yourself on calls
  6. 8. An account customers' will ask about
  7. 12. Platform that Treasury Management owns