Customer Service Week

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Across
  1. 2. A virtue to have when dealing with an angry customer
  2. 5. Another word for "help" or "assistance"
  3. 7. A way to track customer feedback
  4. 10. 1st word - A way to visit us in person
  5. 12. A phrase used to greet someone
  6. 13. Another word for "fixing a problem"
  7. 14. Customers should never be kept on this too long
  8. 16. A polite way to end a conversation
  9. 17. Saying "Please", "Thank you", "You're Welcome", is good customer service ____.
  10. 21. Furthering your knowledge base
  11. 23. To meet or go beyond what a customer hopes for
  12. 24. Another way a customer can reach out to us
  13. 25. 2nd word - A way to visit us in person
  14. 26. Customers often expect this type of reply, meaning "done with out delay"
Down
  1. 1. How satisfied customers feel with their consistently working services.
  2. 3. Saying "I understand" is showing this important skill
  3. 4. A phrase used to apologize
  4. 6. A person who receives a service
  5. 8. A solution that works for both the customer and company is a ____.
  6. 9. A written evaluation of a product or a service online
  7. 11. Something you give when you've made a mistake
  8. 15. the opposite of rude, always required in customer service
  9. 18. When you say "Thank you" You are showing this
  10. 19. A person who provides assistance
  11. 20. One of the services we provide
  12. 22. 1 way a customer can contact us