Customer Service Week

123456789101112
Across
  1. 3. If you don't know the answer to a question, refer to this helpful tool
  2. 6. A tool used to communcate with other internal departments
  3. 10. We strive for first call...
  4. 11. If a customer is upset, we should be...
Down
  1. 1. When speaking to customers, they should hear this in our voice
  2. 2. An email message that reads "Way to..."
  3. 4. We provide a wonderful Gexa...
  4. 5. To identify customer cues, it's important that we...
  5. 7. The team that manages email communcations with customers
  6. 8. A payment arrangement that allows a customer to pay their bill after the due date but before the due date of the next bill
  7. 9. When handling sales calls, you should always attempt to...
  8. 12. To add Auto Bill Pay, customers should log into