Customer Service Week

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Across
  1. 3. Tool used to inform clients when on leave
  2. 8. Deceased member with minor child on approved benefits FAW will pay the benefit to which fund if a trust is not available?
  3. 9. Members can switch their risk benefits (True or False)
  4. 10. Contributions taxed as a fringe benefit in the hands of a member
  5. 12. Number of days required for notice of termination
  6. 13. All 37D deductions are referred to which team for approval?
Down
  1. 1. Early Retirement starts at age?
  2. 2. Cheapest Product Option
  3. 4. Emails must be responded to in how many hours?
  4. 5. Where does one go to update your signature?
  5. 6. Type of claim submitted by the employer when a member is incapable of working
  6. 7. Debit order recons cut off date
  7. 11. How many rings must a call be answered in?
  8. 13. Microsoft tool used to communicate
  9. 14. Benefit available for Conversion with Myriad up to age 70