Customer Service Week

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Across
  1. 4. How many rings must a call be answered in?
  2. 6. Benefit available for Conversion with Myriad up to age 70
  3. 8. which tool do you use to inform clients when you are on leave?
  4. 10. Early Retirement starts at age?
  5. 12. Members can switch their risk benefits (True or False)
  6. 13. All 37D deductions are referred to which team for approval?
Down
  1. 1. E-mails must be responded to in how many hours?
  2. 2. Type of claim submitted by the employer when a member is incapable of working
  3. 3. Deceased member with minor child on approved benefits FAW will pay which fund the benefit if a trust is not available?
  4. 5. Debit order recons cut-off date
  5. 7. Cheapest Product Option
  6. 9. Where does one go to update your Signature?
  7. 11. Contributions taxed as a fringe benefit in the hands of a member
  8. 13. Microsoft tool used to communicate