Customer Service Week

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Across
  1. 4. hear with intention
  2. 6. the opportunity to pay a bill late without having services shut off is an
  3. 8. Transmit information
  4. 10. watch your ____ when speaking to customers
  5. 11. being of service or assistance
  6. 12. a facial expression characteried by turning up the corners of the mouth; usually shows pleasure of amusement
Down
  1. 1. recognize with gratitude;be greatful for
  2. 2. The first known use of a _____ was in 1885
  3. 3. work done by one person or group that benefits another
  4. 5. to add autopay a customer must log into
  5. 7. Someone who pays for goods or services
  6. 9. if the caller is upset, stay