Customer service week

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Across
  1. 2. Customer complaints should be seen as _____ to improve service.
  2. 5. Focus on the solution, not the ______.
  3. 7. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
  4. 8. Anticipating problems, heading them off, and alerting customers is being _____.
Down
  1. 1. The annual celebration of the importance of customer service is ________.
  2. 3. Being of service or assistance
  3. 4. Transmit information
  4. 6. You start each call with a friendly ____.