Customer Service Week

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Across
  1. 5. If a customer wants to stop receiving Push Notifications they need to do this
  2. 7. The street where our call center is located
  3. 8. An active member with ≥ 2 billing cycles is known as this type of customer
  4. 11. Opt-out requests go to this department
  5. 14. The month that Customer Service Appreciation week falls in
  6. 15. He is the senior director of the San Diego call center
  7. 16. Average number of calls needed per hour
Down
  1. 1. To receive a call, you should use this status
  2. 2. What the "B" stands for in BLU
  3. 3. The newest brand to be added to the PeopleConnect family
  4. 4. You use this resource to find verbatims and chat templates
  5. 6. They are the reason for our jobs
  6. 9. Type of fraud where caller knows the person who created the account
  7. 10. We send our chats through this system
  8. 12. Rather than logging into a customer's account we use this to help with searches
  9. 13. A SD Assistant Manager